Customer Service Week
By: Tosimaeʻa Tupua
The Department of Human Resources staff was out early today to mark the beginning of customer service week. In their bright red uniforms, staff of the DHR held this wave to celebrate public servants who are providing customer service to the people of American Samoa. Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, nonprofit, and educational organizations, as well as government agencies, and others.
Customer Service Week has been celebrated in the United States since the late 1980s. In 1991 the U.S. Congress proclaimed it a nationally recognized event. Customer Service Week celebrations have since spread across the globe and in 2016 the Week was celebrated in all 50 U.S. states and 60 countries. Customer Service Week recognizes the impact of good customer service and the hard work of the teams making those experiences happen every day.